Frequently Asked Questions
What materials are used in FOVIO jewelry?
Our collections feature solid antiqued brass alloys, cultured freshwater pearls, and genuine gemstone accents. Depending on the design, earring styles feature either hallmarked 925 sterling silver ear posts or nickel-free, hypoallergenic ear wires. Please consult the 'Materials & Specifications' section on each individual product page for exact alloy details.
How long does shipping take?
Handling takes 1-2 business days (Monday through Friday). Transit time is 2-4 business days across the United States via USPS and UPS tracked services (Total delivery window: 3-6 business days).
What is your 30-Day Return Policy?
We offer a 100% free 30-day money-back guarantee for Change of Mind. We provide a complimentary prepaid USPS return label upon request with zero restocking fees ($0.00). Once received and verified at our US return facility, your full refund is processed within 1-2 business days.
How should I care for my FOVIO jewelry?
Keep your pieces stored in the provided anti-tarnish Fovio pouch when not in use. Gently buff with a soft microfiber polishing cloth and avoid direct contact with swimming pools, saltwater, and harsh perfumes.
Are taxes and shipping costs transparent?
Yes! Tracked shipping is provided on all US orders. Applicable state and local sales taxes are calculated transparently at checkout based on your destination delivery address with zero hidden fees.